Privacy Policy

This Privacy Policy ("Policy") describes how 33wbm ("we", "us", "our") collects, uses, stores, and discloses personal information when you access or use the 33wbm online gaming platform at https://33wbm.vip ("Platform"). This Policy applies to all users of the Platform, including registered account holders and visitors who browse the Platform without registering. By using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal information as described herein.

33wbm is committed to handling your personal data with care, transparency, and in compliance with applicable data protection principles. We collect only the data that is necessary to provide you with a safe, secure, and enjoyable gaming experience. This Policy is reviewed and updated periodically to reflect changes in our practices and applicable law. The most current version is always available on this page.

33wbm processes your personal data only for specific, documented purposes. We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. The lawful purposes for which we use your data include:

• To create, verify, and maintain your player account, including age and identity verification required by our responsible gaming policy.
• To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and supported bank transfer methods.
• To detect, investigate, and prevent fraudulent activity, money laundering, bonus abuse, and other prohibited conduct on the Platform.
• To provide customer support, respond to your enquiries, and resolve disputes in a timely manner.
• To send you service-related communications such as transaction confirmations, security alerts, and updates to these Terms or this Policy where required by law.
• To comply with applicable legal obligations, including anti-money laundering (AML) requirements, responding to lawful requests from competent authorities, and fulfilling our responsible gaming commitments.

Where we wish to use your data for a purpose not listed above — for example, to send you promotional communications about new offers or features — we will seek your explicit consent before doing so. You may withdraw your consent for marketing communications at any time by contacting our support team at [email protected].

The circumstances in which 33wbm may share your personal information with third parties are strictly limited to the following:

• Payment processors and mobile money operators (bKash, Nagad, Rocket, Upay, Visa/Mastercard acquiring banks) — to process your deposits and withdrawals. These providers are contractually bound to use your data only for payment processing purposes.
• Identity verification and KYC service providers engaged to assist with document verification and age confirmation. These providers operate under strict data processing agreements with 33wbm.
• Regulatory authorities and law enforcement agencies where disclosure is required by applicable law, court order, or lawful government request — including anti-money laundering regulators and financial intelligence units.
• In the event of a business transfer, merger, or acquisition, your data may be transferred to the successor entity, subject to equivalent privacy protections and notification to you in advance.

33wbm retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law and our internal compliance obligations. Account data, transaction records, and KYC documentation are retained for a minimum of 5 years following account closure to comply with anti-money laundering regulations and financial record-keeping requirements. After the applicable retention period has expired and there is no ongoing legal, regulatory, or dispute-related reason to retain the data, we will securely delete or anonymise your personal information.

You may request early deletion of your personal data by contacting [email protected]. We will respond to deletion requests within 30 calendar days. Where we are legally required to retain certain data (for example, transaction records under AML regulations), we will inform you of this and delete all other data that is not subject to a mandatory retention requirement.

33wbm employs a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data in transit, encrypted storage of sensitive data at rest, role-based access controls limiting data access to authorised personnel only, regular internal security reviews, and monitoring systems designed to detect and respond to potential data security incidents in a timely manner.

While we take every reasonable precaution to secure your data, no method of electronic transmission or storage is completely secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, 33wbm will notify affected users without undue delay in accordance with applicable legal requirements. You can help protect your account by using a strong, unique password, keeping your login credentials confidential, and logging out of the Platform when using a shared or public device.

33wbm may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we provide. When we make a material change to this Policy, we will update the "Last Updated" date at the top of this page and, where required, notify registered users by email. A material change is one that significantly affects how we collect, use, or share your personal data. We encourage you to review this Policy periodically so that you remain informed about how your personal information is being protected. Your continued use of the Platform following any update to this Policy constitutes acceptance of the revised terms.